Our Policy

Return

Refusal of Shipment: If a customer refuses to accept a delivered shipment without valid reasons (e.g., the product is damaged, incorrect, or not as described in the order), they will not be eligible for any product exchange.

Shipping Costs: In such cases, the customer will be responsible for covering the cost of shipping, including both the initial shipping and the return shipping fees.


The exchange policy only apply in UAE
For the accessories policy no refund or exchange (for hygiene) purposes.

Delivery

Global Reach: We proudly offer worldwide shipping to bring our fashion products to your doorstep, no matter where you are located. Our international customers are an essential part of our diverse and growing community.

Shipping Fees: Shipping fees for international orders are calculated based on the destination, weight, and dimensions of the package. These fees will be displayed at checkout, ensuring complete transparency in the shopping process.

Duties and Taxes: Please note that duties, taxes, and any other import-related fees may apply to international shipments. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.

Delivery Times: Shipping times for international orders may vary based on the destination and shipping method selected. Estimated delivery times will be provided at checkout.

Cookies

Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

To provide you with the best shopping experience, we may share your data with trusted service providers. These third-party companies assist us with tasks such as payment processing, order fulfillment, shipping, customer support, and marketing. Rest assured that these service providers are contractually obligated to safeguard your data and use it only for the specified purposes.

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We may share your data when required to comply with a legal obligation, including responding to lawful requests from government authorities.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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